Keep Them Hooked – How To Change Bookings

Studying Time: 4 minutes

Image this. There’s a storm forecast for the day you’re attributable to make a journey out and it’s worthwhile to reschedule. However so as to take action, you need to name the shopper, name us, cancel the journey, after which rebook it. Proper?

Not any extra. 

Now, you’ll be able to counsel adjustments to the date and begin time of your upcoming journeys straight by way of the My Journeys app. And so can your prospects!

This provides you extra management over your bookings, letting you and your buyer agree on particulars akin to various dates and versatile departure occasions. Each change you agree on will present up in your FishingBooker calendar instantly, so that you’ll discover it simpler to handle your time, all of the whereas avoiding any communication points. 

The individuals fishing with you’ll have a smoother expertise, too. In addition to requesting a unique date or time to fish, they will additionally inform you about adjustments to the scale of their group. This manner, you’ll be able to put together appropriately, and they’ll come to fulfill you on the dock happier and extra assured about their journey. 

Right here’s use the function your self – and what to do when a buyer requests to vary their journey.

Tips on how to counsel a change to your journey

You’ll be able to request adjustments to the date, begin time, or group measurement for any of your confirmed bookings. Do that in your app, or on the FishingBooker web site. All it’s worthwhile to do is click on “Change reserving” from the web page that reveals the reserving particulars. Then, the shopper will get a notification and the choice to just accept your suggestion or not. Both approach, we’ll let what they determine!

Notice: it’s worthwhile to settle for the reserving earlier than you’ll be able to request to vary the time or date.

This function is linked to your FishingBooker calendar. So, if you wish to change the journey’s time or date, you’ll solely be capable of choose new slots that don’t already produce other journeys booked. The identical factor applies when prospects request adjustments. This manner, you gained’t threat having overlapping journeys. 

When you make a change request, each the unique and the brand new journey particulars will probably be registered in your calendar. They’ll keep this fashion till you get a response out of your buyer.

We’ll let whether or not the shopper accepts or declines the request through electronic mail, textual content, and within the app. If the shopper doesn’t reply inside 48 hours, the request will get withdrawn and we’ll provide you with a heads up. Every little thing will probably be up to date in your calendar robotically.

Tip: When you’re making a change as a result of you’ll be able to not make the unique journey date and time, don’t neglect to replace your calendar! In any other case, chances are you’ll get extra bookings which you could’t settle for for that date. 

What should you change your thoughts?

Change requests are legitimate for 48 hours. When you’ve advised a change, the very first thing you’ll see is how for much longer the request is legitimate for. So long as the request is open and hasn’t had a response out of your buyer, you’ll see an choice to “Withdraw request.”

While you do that, the shopper will get a notification saying the request has been withdrawn. The reserving will preserve the unique particulars it had earlier than.

You’ll be able to solely withdraw requests earlier than the shopper accepts them. In the event that they already accepted the change and it was a mistake, you’ll have to counsel one other change. 

Responding to a buyer’s change request

In case your buyer asks to vary a visit, you’ll get an electronic mail, SMS, and a notification in your My Journeys app. This can present you all the main points of the change they need to make, and all it’s worthwhile to do is determine whether or not or not you need to settle for it.

There are not any detrimental penalties for declining a request to vary an upcoming reserving. Simply let your buyer know why you’ll be able to’t make it and counsel some various occasions and dates that may work higher for you. 

You’ll have 48 hours to reply to your buyer’s request. Throughout this time, each the unique journey date/time and the advised adjustments will probably be blocked in your calendar.

Tip: while you get a request, pay additional consideration to the beginning time. Prospects can select any time of the day – or night time! – when rescheduling their journeys, so be sure you’re accepting a change which you could decide to. 

Good to know

In addition to suggesting adjustments to the time and date of a visit, you and your buyer can even change the variety of individuals within the group. 

When the change request impacts the journey’s pricing (as an illustration, you probably have an extra individual cost and so they enhance the group measurement) the request might want to undergo us at FishingBooker. If this occurs, we’ll manually attain out to you – you gained’t get an automatic electronic mail by way of the system. 

The identical goes should you provoke the request. We’ll deal with speaking with the shopper manually, so that you gained’t see the change in “Handle Bookings” till it will get confirmed. 

It is just attainable to vary the date and group measurement for shared journeys – the beginning time will keep mounted for these packages.

Notice: Prospects can even request adjustments to journeys that haven’t been accepted but. If this occurs, you’ll see the brand new date and time they need to fish in your reserving particulars tab. This date/time will probably be completely different from the one you have been initially emailed about, so be sure to check with your app for the hottest data. 

With extra management over your bookings and better flexibility, we hope you discover our new Change Reserving function very helpful. Tell us beneath you probably have any questions or feedback!

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