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This month’s version of Fishing Report & Information brings you our prime recommendations on how to verify your prospects are happy, based mostly on their expertise. We’ll additionally replace you on how we plan to solely work with licensed captains, and present you a brand new function that allows you to higher handle your inbox.
What Clients Need – Our Assessment of Critiques
A current Fishingbooker examine revealed eight buyer turn-offs that captains ought to concentrate on. A few of these embody poor communication, hidden charges, and unmet expectations. Mina from our Buyer Happiness crew gave her insights on these points:
“Captains should be on prime issues. I perceive that generally it’s onerous for them as a result of they’re out on the water so much and possibly they don’t have as a lot time to handle a list, nevertheless it’s simply essential that it’s (their calendar) updated and that it’s correct as a result of that’s the place you lose out on prospects.”
So what’s a very powerful factor?
“Communication. Fingers down. Communication. Communication and, with that, setting expectations. That’s a very powerful factor. It makes the client really feel like they’re in good palms. I’ve spoken to prospects a lot about this, and I do know that they’re very completely satisfied when the captain reaches out first.”
Mina Okay., Buyer Happiness Agent at FishingBooker
Learn our full story right here.
Introducing Invisible ’until Verified
Our new coverage requires that each one US captains present scanned copies of their licenses earlier than their itemizing goes stay. Clients also can see if charters within the Gulf of Mexico are federally or state-licensed. This helps them rapidly plan and guide their subsequent journey.
We spoke with Lana from our Authorized Division about among the main challenges related to this:
“We first applied obligatory verification within the US a couple of 12 months in the past.
Earlier than that, we used to have studies and we might take away captains who would refuse to offer their paperwork. Now it’s the opposite means round. We’re proactive and we don’t enable captains to take prospects fishing till they supply us with their paperwork.
State and federal licenses within the Gulf of Mexico
“We lately applied a function within the Gulf of Mexico that separates state listed and federally permitted listings.
Particularly after the Crimson Tide in 2018, we had studies of captains who had been not fishing in state waters however had been entering into federal waters and fishing species that had been protected with these permits.
In the previous few months, we lastly managed to rule this out. Now, each itemizing that’s within the Gulf that’s seen, has a badge – state licensed or federally permitted – so prospects can inform.
We are able to’t stop somebody from breaking the regulation, however we are able to guarantee that they’ll’t promote this on our platform.”
Lana R., Compliance Specialist at FishingBooker
Learn extra right here.
Tricks to Handle Your Enterprise in Excessive Season
In excessive season, managing your cellphone calls and messages is usually a bit overwhelming. On the identical time, nobody needs to overlook essential communication about their enterprise.
We all know everybody has totally different preferences for a way they prefer to be contacted. That’s why FishingBooker’s notifications function enables you to determine the way you’d prefer to be contacted.
FishingBooker has launched a brand new notifications system, known as “Tickets,” which share a very powerful information about your profile instantly in your dashboard. On the identical time, our notifications function enables you to determine the way you’d prefer to be contacted. You simply have to pick out your preferences in your settings, and we’ll handle the remaining.
You’ll want to keep tuned for subsequent month’s version of Fishing Report and Information and get all the most recent recommendations on tips on how to develop your on-line enterprise.