Studying Time: 5 minutes
We are saying this yearly, however 2020 took the phrase “stuffed with surprises” to the subsequent stage. This was a yr of change and upheaval – all of us wanted to assume on our ft to remain standing.
However on the entire, fishing charters pulled by. And as we enter this new actuality, we’re engaged on making FishingBooker higher suited to your altering wants.
Our greatest updates during the last yr, and the issues we’ll maintain bettering into 2021, all come into three classes: Flexibility, Assist, and High quality. Learn how this impacts you as a captain, and what you’ll be able to anticipate from us at FishingBooker over the upcoming yr.
We all know that while you’re busy coping with scheduling, offering an ideal service, and navigating the waterways, the very last thing you want is hard expertise. That’s why we’re always making an attempt to make FishingBooker match your corporation higher – wherever you’re and nonetheless you’re employed.
That can assist you keep on observe, we’ve summed up the yr’s most essential options and enhancements.
Handle Your Bookings in an Simpler Approach
Final yr, the best way you modify, cancel, and decline bookings modified – all with the goal of creating it simpler so that you can save your journeys and maintain your clients.
- Now, you don’t have to cancel bookings as a way to rebook them on a distinct date. As an alternative, merely request a reserving change that your buyer can reply to, with no need to name FishingBooker help.
- If you happen to do have to cancel, you are able to do so in only a few faucets. The improved cancellation function helps you talk together with your clients extra simply, and exhibits you ways several types of cancellations have an effect on your FishingBooker itemizing. This additionally lets us assist you a large number faster – no extra ready on the cellphone!
- Lastly, when you obtain a reserving request for a day you’ll be able to’t make, it’s now simpler to supply an alternate date as a substitute of declining. That may assist you maintain that buyer, and in addition guarantee your itemizing ranks properly!
Professional-tip: Preserving your availability updated and rescheduling your bookings as a substitute of canceling them will increase what’s referred to as yourrealization fee. A excessive realization ratebrings you extra clients, and may put you within the working for the celebrated Angler’s Selection award!
Managing Your Listings is Now Simpler, Too!
Earlier than final yr, our My Journeys app was primarily only a scheduling service. Now, you need to use it to edit each a part of your FishingBooker presence. No extra needing to go to your pc merely to vary your journey costs!
The calendar functionalities received a revamp, too. The brand new availability choices can help you fine-tune your calendar to precisely the best way your schedule works. Try these tricks to study extra.
What’s arising in 2021?
We’re engaged on making it attainable so that you can sync your Apple and Google calendars as much as your FishingBooker calendar, so that you don’t have to replace the identical dates greater than as soon as. We’re additionally perfecting the best way you modify bookings, so even modifications that may incur a value change can occur instantly between you and your buyer.
One large change we acquired lots of suggestions about is the brand new strategy to our help channels.
Ever since we began sending bookings your means, we’ve confronted one persistent downside: we are able to’ assure that we’d be capable to reply pressing calls shortly, as so many shoppers and captains have been getting in contact to speak about issues that would in actual fact be solved by our Assist Heart content material.
So, within the second half of final yr we took a drastic step. We organised the help web page in such a means that you could possibly see the Assist Heart first – after which, relying on the issue you have been dealing with, might both attain us by electronic mail or by cellphone.
We hoped that this is able to permit us to reply your pressing questions quick – and supply high notch help by our web site so you could possibly remedy your issues with no need to spend time on the cellphone.
In hindsight, we acknowledge that we made this modification in a short time and didn’t present the help wanted to reply your questions easily. We’ve reopened our cellphone numbers for a greater variety of calls once more. However we need to maintain bettering the best way you get assist so that you get solutions instantly with out getting caught in a queue.
You may assist us do this! If there’s one a part of your on-line enterprise that you simply’d all the time need to have pressing help with, what wouldn’t it be? Please tell us by filling on this super-short survey. It can actually take a minute!
- You now have extra useful content material about taking advantage of your on-line presence while you most want it – whether or not you’re utilizing your app or pc.
- Now you can obtain and retailer communication from us in your FishingBooker dashboard, due to our new notifications.
What’s arising in 2021?
We plan to maintain engaged on our help, so you realize you’ll be capable to get the solutions you want, everytime you want them. Along with our rising Assist Heart content material, you’ll nonetheless be capable to attain us through electronic mail and over the cellphone.
As extra folks e-book fishing charters on-line yearly, they rely much more on getting reliable details about how protected and bonafide these charters are.
We’re actually proud to showcase essentially the most complete assortment of professional charters from all around the world.
We haven’t all the time been capable of monitor the verification standing of each single particular person who lists with us – to not point out all their boats! However in 2020, we took some large steps ahead in our mission to solely promote professional captains. Right here’s what it is advisable know:
- Now, it’s unimaginable for brand spanking new listings to be booked anyplace on the earth till we are able to confirm they’re professional.
- We additionally present clients fishing within the Gulf of Mexico whether or not their itemizing is licensed to fish in state or federal waters. This implies clients can simply learn how far offshore every constitution is allowed to fish.
- FishingBooker’s awards are actually extra unique, too – specializing in the total expertise captains present to clients. Our reworked Angler’s Selection Award now highlights the highest 10% of captains handpicked in accordance with bookings, realization fee, response time, and buyer scores.
Professional-tip: Make certain to add your applicable documentation when publishing a brand new itemizing to make it reside as quickly as attainable. That means, you received’t miss out on any bookings!
What’s arising in 2021?
Our 2021 decision is to show verified listings solely, all around the world.
Now that solely professional listings are bookable within the U.S. and Australia, and we all know all of the documentation that’s wanted throughout the globe, we’re prepared to advertise dependable captains on a fair increased stage.
To maintain getting bookings, all the time be sure that to maintain your paperwork updated. It’s straightforward – everytime you renew any of your papers, simply ship us a photograph of them. We encourage that you simply block out any private info when sending us your verification paperwork.
A Yr to Look Ahead To
So there you’ve it. The previous yr definitely had its ups and downs, however we’re hopefully heading in direction of calmer waters in 2021. One factor’s for certain, although: we’ll all the time be right here to assist your on-line constitution enterprise thrive!
We hope that our recap of 2020’s greatest modifications was helpful. As soon as once more, be sure that to maintain your paperwork and calendar updated, so we are able to proceed sending you bookings. Additionally, don’t neglect to fill out our brief survey and, as all the time, be at liberty to succeed in out when you’ve got any questions. Tight strains!